call center employee for computers busy office

Tech Troubles Gone Hilariously Wrong: Epic Computer Support Fail

call center employee for computers busy office

This is a supposedly true story from a computer help desk service. Needless to say the help desk employee was fired for being honest. The person is currently suing the company for “Termination without Cause.”

Employee “Cindy Williams, computer help desk operator; how may I help you?”

Caller “Hi, I’m having trouble using my computer.”

Employee “What sort of trouble?”

Caller “Well, I was just typing along, and all of a sudden the words went away.”

Employee “Went away?”

Caller “They disappeared.”

Employee “Hmm. So what does your screen look like now?”

Caller “Nothing.”

Employee “Nothing?”

Caller “It’s blank; whatever I type doesn’t appear on the screen.”

Employee “Are you still using the computer?”

Caller “How do I tell?”

Employee “Can you see the start icon?”

Caller “What’s a start icon?”

Employee “Never mind. Can you move the arrow on the screen?”

Caller “There isn’t any arrow: I told you, the computer won’t accept anything I type.”

Employee “Does your computer monitor have a power indicator?”

Caller “What’s a monitor?”

Employee “It’s the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it’s on?”

Caller “I don’t know.”

Employee “Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?”

Caller “Yes, I think so.”

Employee “Great. Follow the cord to the plug, and tell me if it’s plugged into the wall.”

Caller “…….Yes, it is.”

Employee “When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?”

Caller “No.”

Employee “Well, there are. I need you to look back there again and find the other cable.”

Caller “……. Okay, here it is.”

Employee “Follow it for me, and tell me if it’s plugged securely into the back of your computer.”

Caller “I can’t reach.”

Employee “Uh huh. Well, can you see if it is?”

Caller “No.”

Employee “Even if you maybe put your knee on something and lean way over?”

Caller “Oh, it’s not because I don’t have the right angle. It’s because the office is dark.”

Employee “Dark?”

Caller “Yes, the office light is off, and the only light I have is coming in from the window.”

Employee “Well, turn on the office light then.”

Caller “I can’t.”

Employee “No? Why not?”

Caller “Because there’s a power outrage.”

Employee “A power… A power outrage? Aha, Okay, we’ve got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?”

Caller “Well, yes, I keep them in the closet.”

Employee “Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.”

Caller “Really? Is it that bad?”

Employee “Yes, I’m afraid it is.”

Caller “Well, all right then, I suppose. What do I tell them?”

The help desk employee finally says “Tell them you’re too stupid to own a computer.”

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